In-Transit time is the time it takes once the courier picks up your package from our warehouse. It does not include the standard processing time of 1-2 business days. Our warehouse does not process orders on weekends or on the list of US Holidays below.
What is the daily order cutoff for shipping?
Orders placed online by 12 NOON EST Monday through Friday will ship the same day. Orders placed online after 12 NOON EST will ship the following business day, including UPS 2nd day and UPS next day service. We do not process orders on weekends and we do not offer UPS Saturday Delivery.
What holidays does the warehouse observe?
The warehouse observes the following holidays and will not process or ship orders on these days: New Year's Day Memorial Day Independence Day Labor day 2nd Monday in August (RI Only Holiday) Columbus Day Veteran's Day Thanksgiving Day After Thanksgiving Christmas Day
How do I cancel my order?
We are not able to cancel an order once it has been placed. Once you receive the package, you can return it back to us for free and you will receive a full refund. See the Returns Help Page for more information.
How do I know if my package has shipped and is on its way?
When your order is placed, you will receive an automatic confirmation email. If you do not receive a confirmation email within 10 minutes of your order, check your SPAM messages. Your order will process, and when it's ready to leave our Distribution Center, you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
Do you ship internationally?
Dioptics Sunwear ships to Canada, Hawaii & Alaska.
Do you refund shipping fees?
Shipping fees are non-refundable unless: - You have received a damaged item and would like to return it. - You paid for expedited shipping and did not receive your order in specified time frame due to delayed processing.
In-Transit Time - Does not include standard processing time of 2 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to the "Shipping Table". Orders placed online by 12 NOON EST Monday through Friday will ship the same day. Orders placed online after 12 NOON EST will ship the following business day, includes UPS 2nd day and UPS next day service.
*We do not process orders on weekends and we do not offer UPS Saturday Delivery.
I received a damaged item. What do I do?
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Service team (firstname.lastname@example.org) along with a description of the damaged item and your Order Number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Please inspect your product upon receipt. If your item(s) is damaged please notify our customer service team within 7 days from when your order was received.